Terms of Use

1. Acceptance of Terms

By downloading, accessing, subscribing to, purchasing, or using Milo, you agree to these Terms of Use. If you do not agree, please do not use Milo.

2. What Milo Provides

Milo is a virtual puppy companion app that may include pet care, puppy customization, rewards, furniture, cosmetics, adventures, progress tracking, push reminders, breathing tools, grounding exercises, calm games, sleep content, emotional check-ins, and other gentle wellness features.

Milo is designed to support calm routines and positive engagement. Features may change, improve, be removed, or become temporarily unavailable over time.

3. Wellness and Safety Disclaimer

You are responsible for how you use Milo and any decisions you make based on your experience in the app. If you feel unsafe, are in crisis, or need urgent medical or mental health support, contact local emergency services or a qualified professional immediately.

4. Accounts and Security

Certain features may require an account, login, or saved profile. You agree to provide accurate information and to keep your account credentials secure. You are responsible for activity through your account unless caused by our error or a security issue within our control.

5. Push Notifications and Reminders

Milo may offer optional push notifications, reminders, reward alerts, daily check-ins, bedtime prompts, calm prompts, product messages, or other app-related communications. Notifications are not guaranteed to be delivered at any exact time and may depend on your device, browser, operating system, internet connection, and notification settings.

You can disable notifications at any time through Milo settings, your browser, your device, or your operating system settings.

6. Premium Features, Digital Items, and Subscriptions

Milo may offer free and paid features, including premium cosmetics, furniture, customization options, extra adventures, calm content, subscriptions, one-time purchases, or other digital items.

• Prices, features, trials, and availability may change from time to time.
• Purchases and subscriptions may be processed through Apple App Store, Google Play, RevenueCat, or another payment provider.
• Auto-renewable subscriptions renew automatically unless cancelled before the end of the current billing period.
• You can manage or cancel app store subscriptions through the Apple App Store, Google Play, or the platform where you subscribed.
• Subscription renewals, cancellations, refunds, trials, billing issues, and payment disputes may be governed by the checkout flow and the platform or payment provider used for the purchase.
• Digital items have no real-world cash value and may not be transferred, sold, exchanged, or redeemed for money unless required by law.

7. Apple and Platform Terms

If you access Milo through Apple App Store, Google Play, or another platform, your use may also be subject to that platform’s terms, subscription rules, payment rules, refund policies, and account settings. If there is a conflict between these Terms and mandatory platform rules, the platform rules may control where required by law or platform policy.

8. User Responsibilities

You agree to use Milo only for lawful, respectful, and personal purposes. You agree not to:

• Misuse the app, interfere with its operation, or attempt unauthorized access.
• Copy, scrape, reverse engineer, modify, resell, or exploit Milo or its content without permission.
• Upload, submit, or send harmful, unlawful, abusive, infringing, misleading, or malicious content.
• Use Milo in a way that violates another person’s rights, privacy, or safety.
• Attempt to bypass payment, premium access, technical restrictions, app store rules, or security features.

9. Feedback and User Content

If you submit feedback, suggestions, bug reports, support messages, reviews, names, preferences, or other content through Milo, you remain responsible for what you submit. You grant us permission to use feedback and suggestions to improve Milo without compensation or obligation to you.

Please do not submit information that you do not want processed by Milo or its service providers.

10. Intellectual Property

Milo, including its name, branding, puppy character, artwork, animations, interface, text, graphics, icons, systems, rewards, content, code, and overall experience, is owned by Milo or its licensors and is protected by intellectual property laws.

You may use Milo for personal use only. You may not copy, reproduce, distribute, sell, modify, create derivative works from, or commercially exploit Milo without written permission.

11. Third-Party Services

Milo may use or integrate with third-party services, app stores, payment providers, notification providers, hosting providers, analytics tools, authentication tools, or device/browser features. We are not responsible for third-party services, outages, policies, fees, decisions, or availability.

12. App Availability and Changes

We work to keep Milo warm, stable, and delightful, but we do not guarantee that the app will always be available, uninterrupted, error-free, or compatible with every device, browser, operating system, or network.

We may update, change, suspend, limit, or discontinue any feature or part of Milo at any time.

13. No Guarantees

Milo may support calm routines, emotional awareness, relaxation habits, and positive engagement, but we do not guarantee any specific wellness, emotional, medical, sleep, anxiety, productivity, or personal outcome.

14. Children and Minors

Milo is intended for users who are old enough to use app and wellness services responsibly under applicable law. If you are a minor, you should use Milo only with permission from a parent or legal guardian. Parents and guardians are responsible for supervising a minor’s use of Milo.

15. Termination

We may suspend or terminate access to Milo if we believe you have violated these Terms, misused the app, created risk for other users or the service, failed to pay applicable fees, or used Milo unlawfully. You may stop using Milo at any time.

16. Limitation of Liability

To the maximum extent permitted by law, Milo and its owners, team members, partners, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, punitive, business, financial, emotional, data-loss, device-related, or other damages arising from your use of or inability to use Milo.

17. Changes to These Terms

We may update these Terms of Use from time to time. If we make material changes, we may notify you through the app, by email, by push notification, or by another reasonable method. Continued use of Milo after changes are posted or communicated means you accept the updated Terms.

18. Free Trials, Promotions, and Renewal

If Milo offers a free trial, introductory price, discount, promotional subscription, or limited-time offer, the specific conditions will be shown at checkout or in the relevant platform flow. Unless cancelled before the end of the trial or promotional period, a subscription may automatically convert to a paid subscription and renew according to the terms shown at purchase.

Deleting the app, stopping use of Milo, or deleting your Milo account does not automatically cancel a subscription purchased through Apple App Store, Google Play, or another platform. You must cancel through the platform where you subscribed.

19. Refunds and Billing Issues

Refund availability may depend on the app store, payment provider, your location, applicable law, and the circumstances of the purchase. If your purchase was made through Apple App Store or Google Play, refund requests and billing issues may need to be handled through that platform. We may assist where possible, but we may not be able to issue refunds directly for purchases processed by a third-party platform.

20. Apple-Specific Terms

If you download or use Milo on an Apple device, these Terms are between you and Milo, not Apple. Apple is not responsible for Milo, its content, maintenance, support, warranties, claims, or any issues arising from your use of Milo, except where required by applicable law. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you where applicable.

21. Virtual Items and App Progress

Milo may include virtual rewards, coins, streaks, furniture, cosmetics, unlocks, puppy items, or adventure progress. These are digital app features only. They do not represent real money, property, stored value, or financial assets. We may adjust, rebalance, remove, rename, or change virtual items or progress systems as the app evolves.

22. No Human Monitoring or Emergency Response

Milo does not provide live human monitoring, emergency intervention, crisis response, or real-time professional support. Push notifications, check-ins, breathing exercises, grounding tools, and calm content are supportive app features only and should not be relied on for urgent safety, medical, or mental health needs.

23. Indemnity

To the extent permitted by law, you agree to be responsible for claims, losses, liabilities, damages, costs, and expenses arising from your misuse of Milo, violation of these Terms, violation of law, or infringement of another person’s rights.

24. Governing Law

Unless mandatory consumer protection laws in your location require otherwise, these Terms and any dispute relating to Milo will be governed by the laws of Israel. This section does not limit any consumer rights that cannot be waived under applicable law.